Terms of service

These terms govern your use of SubsidySignal (the "Service"), operated by [TO BE COMPLETED BY OPERATOR — legal entity name, address] (the "Operator", "we"). By creating an account or using the Service you agree to these terms.

1. The Service

SubsidySignal aggregates public funding and procurement records from official European sources, normalizes them, and generates AI-assisted analyses that predict which categories of goods and services funded organizations may purchase. The Service is a business-to-business information tool intended for professional users.

2. Accounts

You must provide accurate registration information and keep your credentials confidential. You are responsible for activity under your account. Accounts belong to the organization that registered them; the limits of your plan (search profiles, report recipients, report cadence) apply.

3. Subscriptions and billing

• Paid plans are billed monthly or annually in advance via Stripe. Prices are stated exclusive of VAT; VAT is added where legally required.
• Plans renew automatically until cancelled. Cancellation and refunds are governed by section 4.
• Plan upgrades and downgrades are prorated by Stripe and take effect immediately.
• We may change prices with at least 30 days' notice; changes apply from your next renewal.

4. Payments, cancellation and refunds

• Subscriptions are billed in advance, monthly or annually, via our payment provider Stripe. We do not store your card details.
• You can cancel at any time in the billing portal or by e-mail. Cancellation takes effect at the end of the current paid period; your access and your reports continue until then, and no further payments are taken.
• Refunds are granted only where the Service was not provided at all during the paid period (for example, no report was generated or delivered although your account and search profile were correctly set up and the failure was on our side).
• If the Service was provided partially, any refund is reduced proportionally to the part already delivered — for instance the reports already sent or the part of the paid period that has already elapsed. Cadence limits and volume caps of your plan are part of the agreed scope and do not constitute non-performance.
• Amounts are refunded to the original payment method. Mandatory statutory rights, including consumer rights where they apply, remain unaffected.
• Refund requests must be sent to the contact e-mail address published in the imprint and should state the organization, the billing period concerned and the reason.

5. Acceptable use

You may not: (a) resell, redistribute or systematically scrape the Service's content or database; (b) share one account's credentials across multiple people; (c) use the Service to violate applicable law, including data protection and anti-spam law when contacting organizations identified through the Service; (d) attempt to circumvent plan limits or security controls; (e) use automated access except through an API included in your plan.

6. Data, facts and predictions

• Facts (amounts, recipients, dates, programmes) are reproduced from official public sources and linked to those sources. We do not guarantee that source records are complete, current or error-free, and our coverage is not a complete record of all public funding.
• Predictions (likely purchases, timing, probabilities) are AI-generated estimates. They are clearly labeled, are not statements of fact, and must not be represented as confirmed procurement intent. You are responsible for verifying any information before relying on it commercially.
• EU-sourced data is reused under the licenses of the respective publishers (including CC BY 4.0 and the TED legal notice). Attribution and license details are listed on the data sources page.

7. Intellectual property

The Service, its software, design and the compiled database structure are owned by the Operator or its licensors. Underlying public-sector records remain subject to their original licenses. You receive a non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription.

8. Availability and changes

We aim for high availability but do not guarantee uninterrupted operation. We may modify features with reasonable notice where the change materially reduces the Service's core functionality for paying customers.

9. Liability

To the extent permitted by law: we are liable without limitation for intent, gross negligence, and injury to life, body or health. For simple negligence we are liable only for breach of essential contractual obligations, limited to the foreseeable damage typical for this type of contract, and in aggregate to the fees you paid in the 12 months preceding the event. We are not liable for commercial decisions made in reliance on predictions, which are expressly probabilistic.

10. Termination

You may delete your account at any time. We may suspend or terminate accounts that materially breach these terms after notice where notice is reasonable. Sections 6, 7 and 9 survive termination.

11. Governing law

These terms are governed by the law of [TO BE COMPLETED BY OPERATOR — jurisdiction], excluding its conflict-of-law rules and the CISG. Mandatory consumer protection provisions remain unaffected; the Service is directed at businesses.

12. Changes to these terms

We may amend these terms with at least 30 days' notice by email. If you do not object before the changes take effect, and continue using the Service, the amended terms apply. Where an objection is made, either party may terminate at the end of the current billing period.